- Pre-paid orders cancelled 24 hours prior to delivery will be refunded in full.
- Refunds will be made via EFT to the client within 5 working days of receiving the cancellation request.
- No refunds will be issued for cancellations received on the day of scheduled delivery nor will refunds be issued for cancellations received less than 24 hours before delivery is scheduled.
- No refunds will be issued for goods received and signed for.
- If goods received by the client are not satisfactory according to the client, these can be returned to OPEN Food with OPEN Food’s driver and, upon inspection by OPEN Food and upon OPEN Food concurring that the goods are indeed not satisfactory, a full refund will be issued to the client within 5 working days.
- If, however, OPEN Food deems the goods to be in a satisfactory condition, the goods will either be returned to the client at the client’s expense, alternatively the goods will be disposed of if the client no longer wishes to take delivery of the goods. No refund will be issued to the client in this regard.